Questions

Frequently asked

Verification

How do you verify my revenue?: You connect RevenueCat or Stripe through their own secure sign-in. We read your current monthly recurring revenue to confirm the milestone, and never gain the ability to write to or charge your account.
Which providers can I connect?: RevenueCat and Stripe at launch. You can connect more than one, and each stays linked to your account so you only set it up once.
What exactly can Launchmark see?: Only what is needed to read your MRR, through a read-only authorization. We cannot move money, issue refunds, or change anything in your account.
Can I connect more than one business?: Yes. Each connection represents one business. You verify a purchase against a specific business, and you can hold one of each award tier per business.

What is the award ID for?: Every plaque carries a unique ID. Anyone can enter it on the Lookup page to confirm the milestone is genuine.
Does my exact revenue become public?: No. The public page shows only the milestone reached and the date it was certified, never your exact figure.
How does the X handle on my award work?: Linking your X account is optional and used only to display your handle on the award's public page as proof of ownership. It is never used to sign in.
Which tiers can I buy?: Any tier at or below your verified MRR. If you are verified at a higher figure, the lower milestones are available too.

What are the awards made of?: Brushed aluminum, produced to order for a premium, lasting finish.
How long does shipping take?: Each plaque is made to order, so production plus delivery takes some time and varies by destination. We email tracking as soon as your award ships.
What is your return policy?: Because each plaque is custom made, it is not returnable once produced, except when it arrives damaged or defective. If anything is wrong with your award, contact us and we will make it right.

Do you store my financial data?: We store only an encrypted read-only connection and the verified milestone. You can disconnect at any time.
Can I delete my account?: Yes. You can disconnect your revenue sources and request that we anonymize your account; we retain only the minimal order and award records required for our books.

Still have a question? Email us or look up an award.